Hing Wa Lee Plaza
1569 S. Fairway Drive
Walnut, CA 91789
I've been going to this UCC Café Plaza at least once a month now ever since it opened last year. I often go in the morning to enjoy a glass of their signature siphoned coffee and a plate of Japanese-style French Toast, but today would be different. Last month when I was here, I noticed a little sign on the table stating that they now have ramen. So of course, I had to come give it a try. (Don't worry, the Foo-Foo Challenge will still continue tonight!)
Before I say anything further, I would just like to say that the service today was absolutely horrendous! I've never experienced anything like this before at this restaurant and unfortunately it may mean the end of my UCC visits...forever. Yeah, I've waited hours in line for ramen before, but never have I waited 45 minutes after being seated to finally be served an ice coffee. Nor have I seen a waitress get an order wrong and not apologize for it. Coupled with the attitude of slamming our glasses on the table after I had asked just ONE TIME where our iced coffees were, I think I've had enough. By the way, our waters arrived 57 minutes after we sat down. Uuuh...am I missing something?
What is "Japanese Fusion Ramen" anyway? Ramen is essentially Japanese already so does this mean it is fused with itself? (Can you tell I'm still bitter?)
Fried Tonkatsu Ramen: This is not ramen! The noodles are the same noodles that they use for their spaghetti and since my bowl was probably sitting for several minutes in the kitchen (I can't imagine why), the noodles were horribly soggy. The soup was also very disappointing. It tasted like chicken broth mixed with instant ochazuke packets...pathetic! I really hate wasting food, especially ramen, but the lower right picture is as far as I could get. I wasn't about to waste any more room in my stomach when I could fill it with real ramen tonight. The only positive was the tonkatsu, but the damage had already been done.
I'm not one to complain or make a scene or withhold tip for bad service so I still paid and left a tip as I would normally do. I really enjoyed their food minus the ramen, but I could live without it. And I'll stop recommending this place to friends from now on.